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Riders said there don’t appear to be as many buses as pre-pandemic, so when the bus does arrive, it is more crowded. Respondents had several other specific complaints about bus service: I wait for either the 2 or 6 at State and Lake and very often see eight to 10 146 and 148 buses come by, mostly empty, before a 2 or 6 finally arrives. “Of course the bus tracker has no relation to reality whatsoever. I have been late for work so often and it is impossible to plan on being on time,” said Elise Auerbach. “I have waited well over an hour for buses that don’t show up. Riders also asked when promised technology upgrades to address the problem - part of the agency’s Meeting the Moment CTA improvement plan - would be deployed. Michael Gerstein for WBEZĪ poorly functioning tracker system came up often in responses. He recounted a time he watched as a man was robbed on a Blue Line platform on the city’s West Side. Rider Raunel Urquiza takes the Blue Line daily to his job downtown. One manager said his employees were consistently late to work at their hourly job, impacting business. Elderly riders described missed appointments when buses and trains were delayed to the University of Illinois at Chicago medical campus. One student said she’d been late for school 13 times due to delays on the 82 Kimball-Homan bus. Nearly nine in 10 survey takers - 89% - said they experienced a service delay in the past 30 days. Long waits, ghost buses, unreliable tracking

Repeated requests to interview President Dorval Carter were denied, but CTA Vice President Brian Steele participated in a wide-ranging interview that covers readers’ questions on everything from inaccurate trackers to safety improvements.

WBEZ encouraged riders to submit questions for the agency. Please include your name and contact information.

Have a CTA story to share? We want to hear it. Many also extolled the virtues of a strong public transit system as part of the city’s DNA despite their frustrations and wanted more transparency and accountability from agency officials. The majority of riders vented about delays, ghost buses and safety, although gratitude and empathy for CTA workers threaded throughout. In the WBEZ survey, several riders expressed safety concerns and said that they no longer feel safe using public transit after dark. Riders wait at a Loop El stop platform at night in December 2022.